We are committed to ensuring that our services are accessible to all of our customers. We are ready to address the needs and concerns of customers with disabilities by offering accessible handsets, an extended trial period of 30 calendar days, reasonable accommodations and provide information in alternative formats upon request.
Our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.
There is a variety of accessibility features and services which makes it possible for the hearing impaired to make and receive calls on a mobile phone, extending from basic features like provision of volume adjustment and speakers to provision of IP relay services.
IP Relay Service
The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.
Message Relay Service
An operator service that allows people who are deaf, hard–of–hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.
Internet Service and Phones
The “mobile internet flex plan” offers the freedom to pay only for internet connection and not for call minutes.
Messaging Options
An important function that a phone serves for the hearing impaired is to allow them to contact people in the form of text messages, either SMS (short messaging service) or email, thus offering an alternative to verbal communication.
Predictive Text
Helps you write text messages more quickly by predicting words from the first few letters you type.
Call Logs
The display of missed or received calls which may have been missed.
SMS Personalization and Reuse
Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, “I’m in a meeting”, “I’ll contact you later”.
Email
Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.
Visual or Vibrating Alerts
Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments, and wake up alarms.
Adjustable Volume Control
Especially useful for those who are hearing impaired as well as for enhancing functionality of hearing aids.
TTY Compatibility
We will help you choose a phone compatible with the TTY for the deaf.
Customer Services
A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.
Ice Wireless accessibility services can help people who are visual impaired and hence cannot use keyboards or access contact lists to call numbers stored in the address book, send and receive messages or navigate the menu, by offering a range of smart phones with gesture-based screen-readers.
Our Service Plans are tailored for the visual impaired so that they can get unlimited possibilities to a better communication. Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.
Call Waiting
Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.
Call Forwarding
Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.
Voice Recognition for Dialing or Accessing Features
Voice Commands can be used for dialing or accessing features on the phone.
Voice Output of SMS
It can read text messages out loud to you.
Voice Output of Caller ID From Contacts List
When you receive a call, it speaks the caller’s name if it is stored in your contact list.
Voiced Menus
Speaks the menu options, allowing you to access functions even if you cannot read the display.
Support Accessibility APIs
API’s allow accessibility software programs to communicate with the device (although there may be some limits).
High Contrast Mode
The phone comes with at least one high contrast mode.
Email
Set your phone to a High contrast mode and feel free to email us! Send us your account, product or service questions and we will contact you within 1 to 2 business days.
Customer Services
A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.
Ice Wireless service options will help people with mobility/agility limitations communicate better and easier using several handsets disposing of the right accessibility features such as Voice recognition, sensitive touch screen, capability to install third party applications or apps, add External keyboard support or use a stylus or other pen-like device for an easy access to the phone’s options, Headsets and Bluetooth, and Internet capability to benefit from Ice data services.
Our Service Plans are tailored for people with mobility or agility limitations so that they can get unlimited possibilities to a better communication.
Get any of our Smartphone service plans to contact your friends and family.
Internet Capability
Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services.
Call Waiting
Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.
Call Forwarding
Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.
Voice Recognition for Dialing or Accessing Features
Voice Commands can be used for dialing or accessing features on the phone.
Third Party Applications or Apps
You can install third party applications for example from an approved application store.
External Keyboard Support
You can connect an external keyboard to the device.
Stylus Support
You can use a stylus or other pen-like device.
Headset - Plug Connected
You can plug in a headset containing headphones and a microphone. This allows you to answer calls, listen, and talk without holding the phone. This can mean better call quality for some people and is useful if you have trouble holding a phone.
Email
Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.
Easy-Access Ice Support Contact Number
People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.
Customer Services
A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.
For people with cognitive disabilities it’s very important to provide subscribers with a simple and friendly user interface. Ice Wireless handsets cover multiple accessibility features such as Audible or tactile feedback, Adjustable font sizes, brightness /contrast controls, text-to-speech functionality and Screen Reader/Voice recognition options, Predictive Texting, ability to associate photos with telephone numbers.
Our Service Plans are tailored for people with cognitive disabilities so that they can get new and unlimited possibilities to a better communication.
Get any of our Smartphone service plans to contact your friends and family.
Internet Capability
Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services. Using a smart phone with Internet Connection as per Ice service plans can help people gain literacy skills by accessing multiple games or applications focusing on language and other learning content.
Call Waiting
Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.
Call Forwarding
Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.
Voice Recognition for Dialing or Accessing Features
Voice Commands can be used for dialing or accessing features on the phone.
Third Party Applications or Apps
You can install third party applications for example from an approved application store.
GPS Capability
The device has Global Positioning System (GPS) capability.
Simplify Display
Allows you to disable or conceal unneeded features/programs or icons.
Voice Notes
Allows you to record, save and play back a short voice reminder.
Email
Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business.
Easy-Access Ice Support Contact Number
People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.
Customer Services
A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.
Ice Wireless offers a complimentary 2GB per month on any endless or prepaid plan that includes data, for qualified customers with accessibility needs.
The add-on provides additional data in light of the increased data needs associated with the use of video calling, GPS/way-finding tools and other apps that assist with daily living.
To qualify, please contact our customer care team at customercare@icewireless.com.
Our work is incomplete without your feedback!
We trust that our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.
Our first commitment is to the customer, that’s why we would like to hear from you! Send us your suggestions on how we can improve our products, services and website to better serve your needs.
Contact us
A group dedicated to addressing our customers’ accessibility needs is available to receive requests and feedback on our services and products.
Email: accessibility@icewireless.ca
Feel free to email us! Send us your feedback or product and service questions and we will respond within 1 to 2 business days.
Phone: +1 (855) 474-7423
We will respond to your service inquiries and help you find solutions to fit your lifestyle using the Ice Wireless services.
Mail and Store Locations:
Enter the Locations page on our website and browse through to find our store locations and working hours.
Many smartphones have built-in accessibility features that make them easier to use by people with impaired vision, hearing or motor skills.
If you need any assistance, our support team can help you choose a phone and plan that meets your needs.
Iristel is a leading telecommunications company based in Canada, serving customers across the country and around the world. Founded in 1999 by Samer Bishay, the company has grown to become one of the largest independent providers of voice, data, and IP services in Canada. Iristel's critical infrastructure is built on a foundation of stateof-the-art technologies, including advanced network and cloud services, high-speed data connectivity, and cutting-edge voice and data services.
As a Competitive Local Exchange Carrier (CLEC) in Canada, Iristel is committed to providing affordable reliable, and innovative telecommunications services to businesses and consumers across the country. With its cutting-edge technology and advanced network infrastructure, Iristel is extremely well positioned to meet the changing needs of its customers, offering them the speed, reliability, security and cost-effectiveness they need to succeed in today's fast-paced and ever-changing world.
Ice Wireless (“Ice”), a facilities-based regional mobile network operator (MNO) delivering LTE Advanced and 3G/4G HSPA+/UMTS technology to rural and remote areas of Northern Canada, was first launched in Inuvik, Northwest Territories in 2005 and is operating now as an affiliate of Iristel.
Iristel therefore files this joint accessibility plan on its behalf and Ice Wireless.
Iristel benefits from a small staff resource, which is yet very dedicated to excellence and customer oriented.Therefore, taking into utmost account the principles set out in section 6 of the Accessible Canada Act (ACA), we have formed an internal committee comprised of Regulatory Affairs representatives, HR, and key decision making personnel in Sales, Marketing, Operations and Product Management in order to create measures to identify, remove and prevent accessibility barriers.
a. all persons must be treated with dignity regardless of their disabilities;
b. all persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities;
c. all persons must have barrier-free access to full and equal participation in society, regardless of their disabilities;
d. all persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities;
e. laws, policies, programs, services and structures must take into account the disabilities of persons, the different ways that persons interact with their environments and the multiple and intersecting forms of marginalization and discrimination faced by persons;
f. persons with disabilities must be involved in the development and design of laws, policies, programs, services and structures; and
g. the development and revision of accessibility standards and the making of regulations must be done with the objective of achieving the highest level of accessibility for persons with disabilities.
accessibility means the design of products, devices, services, environments, technologies, policies and rules in a manner that allows all people, including people who experience disabilities, to access them.
barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation. (obstacle)
disability means any impairment, including a physical, mental, intellectual, cognitive, learning,communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society. (handicap)
We value your feedback about any accessibility barriers you have encountered during your experience with our organization or our products. You may send that by email at accessibility@iristel.com or you may call us at 1 (833) 474-7835. We will acknowledge receipt of your feedback.
You may provide your feedback anonymously; however, in that case, we will not be able to follow up with you.
Our Customer Care Manager will process your feedback with utmost attention. We assure you that your personal information remains confidential unless you consent to its disclosure.
Iristel is fully committed to working towards creating a barrier-free world for people with disabilities. If you need this plan, or the feedback process only, provided in an alternative format, please request that by email at accessibility@iristel.com or by phone at 1 (833) 474-7835 and we will provide it to you within the following timeframes:
Braille
within 45 days of request
Audio (voice reading text out loud)
within 45 days of request
Any other format
within 20 days of request
Recently Iristel has reached out to the representatives of two very well-known non-profit organizations to consult with them in regard to our policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers; we have not received any feedback so far.
Iristel has formed an internal committee (“The Committee”) comprised of Regulatory Affairs representatives, HR, and decision making key personnel in Sales, Marketing, Operations and Product Management in order to create measures to identify, remove and prevent accessibility barriers in all the relevant key areas, taking into outmost account the feedback received from the relevant non-profit organizations.
Everyone should be able to work equally; employers should treat everyone as equals, regardless of their disability.
a. Current state:the committee identified the need for creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers.One of the first measures we took is that we have trained our staff concerning the principles set out in section 6 of the (ACA) and the relevant definitions: “accessibility”, “barrier”, “disability”.
b. Action items and timelines:the committee will continue its work on creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers by our next progress report.
Every employee/potential employee, regardless of ability, should have easy and equitable access within the workplace.
a. Current state:the committee identified the need for creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers.
b. Action items and timelines:the committee will work on creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers by our next progress report.
Accessibility can be measured by how successfully a person with a disability can locate, get to, and understand the wanted or needed information. Accessibility results in benefits like eliminating barriers to information and communications technology (ICT) and encouraging development of accessible technologies and techniques. Each user should be able to interact with the technology in ways that work best for him or her.
a. Current state: Iristel’s website has accessibility features built in, accessible through a very visible button in the left hand side corner of each page, offering the possibility to move the widget to the right or to hide it.
This accessibility menu is available in all major languages and offers the option to choose from 8 accessibility profiles:
1. Motor impaired
2. Blind
3. Color Blind
4. Dyslexia
5. Visually - impaired
6. Cognitive & Learning
7. Seizure & Epileptic
8. ADHD
Each of these profiles, once accessed will personalize the content of the website according to the profiles’ characteristics.
The accessibility menu itself has the option of an “XL Oversized Widget” which, once selected, increases the fonts of the menu.
In addition to the accessibility profiles, users can select from a variety of other features:
1. Screen Reader
2. Contrast
3. Smart Contrast
4. Highlight Links
5. Bigger Text
6. Text Spacing
7. Pause Animations
8. Hide Images
9. Dyslexia Friendly
10. Cursor
11. Tooltips
12. Page Structure
13. Line Height
14. Text Align
15. Dictionary
16. Saturation
However, the committee is committed to continue its work in identifying other needs for creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers
the committee will work on creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers by our next progress report.
Making communications accessible is a step towards inclusivity; to help all individuals feel welcome and to ensure we are all able to communicate with each other.
a. Current state:
the committee identified the need for creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers.
b. Action items and timelines:
the committee will work on creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers by our next progress report.
Accessible procurement applies to all procurements from routine purchases, such as using an acquisition card to buy office supplies, to using a contract for multi-year projects. In this case, accessibility focuses on employees involved in the procurement process and what do they need in order to have equal access to procuring goods and services for the company.
a. Current state:
the committee identified the need for creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers.
b. Action items and timelines:
the committee will work on creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers by our next progress report.
Accessibility, in this case, is the concept of whether a product or service can be used by everyone—however they encounter it.
a. Current state:
the committee identified the need for creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers.
b. Action items and timelines:
the committee will work on creating and implementing policies, programs, practices and services in relation to the identification and removal of barriers, and the prevention of new barriers by our next progress report.
Iristel does not have anything to report under this heading, as we do not offer transportation services.
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